Problem solving

By Sequencing Team, The team of bioinformaticians, Genetic Health Coaches, and writers at Sequencing, helping people use 100% of their DNA and insights from over 30,000 genes to take action on their health.

Problem Solving: Two Factor Authentication (2FA)

If you are having trouble using Google Authenticator to log in to Sequencing, please review the suggestions below.

Invalid Passcode Error

Make sure the auto-generated passcode is for your Sequencing account. Your Google Authenticator application could be connected to more than one service or account. Make sure the generated passcode is for the Sequencing account you want to log in to.
Use a valid Google Authenticator passcode. Google Authenticator passcodes are valid for 30 seconds after they are generated. If a passcode is older than 30 seconds, open Google Authenticator on your mobile device and enter your email, password, and the new passcode, then click the Log In button.

Google Authenticator is no longer accessible

If you lose your mobile device or your Google Authenticator is not accessible, please email support@sequencing.com.