Support
By Dr. Brandon Colby, MD, Founder of Sequencing and author of Outsmart Your Genes. An early voice in direct-to-consumer genetic testing.
We're Here to Assist You!
Need support? Submit a Support Request easily through our online system.
At Sequencing.com, we've streamlined the process for you to submit Support Requests and receive responses efficiently, all within your account.
What We Offer:
- Assistance on Demand: Our Support Team is ready to help you with any questions, comments, feedback, or specific requests you might have.
- Prompt Responses: We aim to respond to all Support Requests on the same day they're submitted, especially during our working hours (Monday to Friday, 9 AM to 5 PM EST).
How to Submit a Support Request:
- Easy Access: Simply click on 'Support' located in the of the header on our webpage.
- Alternative Path: If you don't find it in the header, 'Support' is also available in the footer of the page.
We are committed to providing you with exceptional support and ensuring your experience with Sequencing.com is as smooth and informative as possible.
Support tickets can also be opened by emailing support@sequencing.com.